Amendment to original review. Great customer service, Genuine 65W HP Pavilion 15-au105tx X9K36PA AC Adapter with Free Cord, Hopkinton Massachusetts, 1748
Genuine 65W HP Pavilion 15-au105tx X9K36PA AC Adapter with Free Cord
Genuine 90W HP Pavilion 15-cc512ns 2GR13EA AC Adapter with Free Cord
So I hope that this will be posted with my original review, but if not, the original cord that I received did not seem to be putting out clean power. The cursor would be extremely jittery when the cord was plugged in. Could not adjust the sensitivity down low enough to get it to stop jumping. Was pretty much impossible to navigate any website with the cord plugged in. When I plugged my old cord in, the problem went away.
After I wrote my initial poor review, I imediately received a communication from the company wanting to know if there was anything they could do to fix the problem. I had not bought another replacement yet, so they quickly sent me out another cord. The new cord seems to work perfectly. No issues at all. This is day one of the new cord, so time will tell if it survives more than a couple of months as others have reported them failing. I was very pleased to see that the company at least tries to stand behind their product, which is often times hard to do when everyone is demanding everything for the cheapest price possible. If you want a perfect product, go pay the price for perfection. When you want a cheap price, sometimes things are less expensive for a reason. These people stepped up and I would not hesitate to buy from then again because of it.
